How to delete your account from the app

1. Open the TixBeat app and sign in to your account.
2. Go to your profile and open Settings.
3. Scroll down to the "Zona de peligro" (Danger zone) section and tap "Eliminar cuenta" (Delete account).
4. Type the word shown on screen into the field to confirm.
5. Tap "Delete my account". When it finishes you will see a screen confirming the deletion.

What happens immediately

Your account stops existing as a login: you will not be able to sign in again with that email. You lose access from the app to your tickets, friends, favourites and purchase history. This cannot be undone.

Your tickets for upcoming events

Tickets you already bought remain valid. You will be able to use them with the purchase confirmation email we sent you, although you will no longer see them in the app or be able to transfer them.

What data we delete and how long it takes

Full deletion of your personal data completes within 30 days of your request. It covers your name, email, phone, ID document, address, profile picture and your social data: friends, close circle, favourites and attendances.

What we keep and why

We keep the receipts for purchases you made (invoices and accounting records), which include name, email, ID document, address and the last four digits of the card. These are accounting records independent from your account: they are not used to identify you as a user or to contact you.

This retention follows the tax obligations in force in Uruguay (DGI) and cannot be avoided by deleting the account.

If you cannot access the app

If you lost access to your account and want to delete it, contact us through the support chat on this site and we will help you complete the deletion.